Shipping policy
At Serenity Impressions, we prioritize the timely and reliable delivery of your memorial materials. Please review our shipping policies below to ensure a smooth and efficient process.
1. Processing Time
- Design Approval: We begin processing the print order once the obituary design has been approved and final payment has been received.
- Standard Processing Time: Orders typically take 2 business days to process before being shipped. Please notify us during the initial consultation if you have specific deadlines.
- Rush Orders: Rush orders are available for an additional fee and will be processed and shipped within 1 business day of design approval.
2. Shipping Methods
We offer several shipping methods to meet your needs:
- Standard Shipping: Typically 2 business days for delivery.
- Expedited Shipping: 1 business day for delivery.
- Next-Day Shipping: Delivery on the next business day after processing. You may select your preferred shipping option during checkout or consultation.
3. Shipping Costs
- Domestic Shipping: Shipping fees are calculated based on order weight, shipping method, and destination. These fees will be included in your final invoice.
- International Shipping: International shipping is available at an additional cost. Please be aware that delivery times may vary depending on the destination and customs clearance processes.
4. Delivery Timeframes
- Standard Delivery: Orders shipped via standard shipping typically arrive within 1-2 business days after dispatch.
- Expedited Delivery: Orders shipped via expedited methods will arrive within 1 business day.
- Next-Day Delivery: Available for urgent orders, next-day shipping is offered for an additional fee.
Delivery timeframes may vary based on the shipping carrier and location, particularly during holidays or peak seasons.
5. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number provided to monitor your shipmentβs progress on the carrierβs website.
For any concerns regarding your shipment, please contact us at [Info@SerenityImpressions.co] or [636-578-0150].
6. Lost or Damaged Shipments
- Lost Shipments: If your order hasnβt arrived within the expected timeframe, please contact us so we can work with the carrier to locate it. If the carrier confirms that the order is lost, we will submit a claim on your behalf.
- Damaged Shipments: If your items arrive damaged, notify us within 1 day of delivery. We will request photos of the damaged items and arrange for a replacement or refund based on the situation.
7. Shipping Restrictions
- We cannot ship to P.O. Boxes. Please ensure you provide a valid residential or business address.
- Certain areas or countries may have restrictions on shipping availability. We will notify you if there are any issues during order processing.
8. International Customs and Duties
For international shipments, your package may be subject to customs fees, duties, or taxes, which are the recipient's responsibility. We recommend checking with your local customs office for more information.
Please note that delays due to customs processing are beyond our control, so we recommend placing international orders well in advance of your required delivery date.
9. Shipping Policy Updates
We reserve the right to update or modify our shipping policy at any time. Any changes will be reflected on our website, and you will be notified of significant updates.
Questions?
If you have any questions about our shipping policy, please reach out to us atΒ Info@serenityimpressions.co or 636-578-0150. We're happy to assist!