Shipping policy
At Serenity Impressions, we prioritize the timely and reliable delivery of your memorial materials. Please review our shipping policies below to ensure a smooth and efficient process.
1. Processing Time
- Design Approval: We begin processing the print order once the obituary design has been approved and final payment has been received.
- Standard Processing Time: Orders typically take 2 business days to process before being shipped. Please notify us during the initial consultation if you have specific deadlines.
- Rush Orders: Rush orders are available for an additional fee and will be processed and shipped within 1 business day of design approval.
2. Shipping Methods
Free 2-day expedited shipping is included on printed obituary orders only, including obituary design-and-print and obituary print-only orders. Other products do not include free shipping. Shipping transit time begins after printing and dispatch; production time is separate.
3. Shipping Costs
The free 2-day expedited shipping offer applies to printed obituary orders only. Shipping charges for other products are quoted or shown with your order. Any separately arranged shipping upgrades are not included in the free offer.
4. Delivery Timeframes
The 2-day shipping timeframe refers to carrier transit after dispatch, not the time needed to design, review, approve, or print your order. Delivery may be affected by carrier schedules, weekends, holidays, weather, or other delays.
5. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number provided to monitor your shipment’s progress on the carrier’s website.
For any concerns regarding your shipment, please contact us at [info@serenityimpressions.co] or [636-578-0150].
6. Lost or Damaged Shipments
- Lost Shipments: If your order hasn’t arrived within the expected timeframe, please contact us so we can work with the carrier to locate it. If the carrier confirms that the order is lost, we will submit a claim on your behalf.
- Damaged Shipments: If your items arrive damaged, notify us within 1 day of delivery. We will request photos of the damaged items and arrange for a replacement or refund based on the situation.
7. Shipping Restrictions
- We cannot ship to P.O. Boxes. Please ensure you provide a valid residential or business address.
- Certain areas or countries may have restrictions on shipping availability. We will notify you if there are any issues during order processing.
8. International Customs and Duties
For international shipments, your package may be subject to customs fees, duties, or taxes, which are the recipient's responsibility. We recommend checking with your local customs office for more information.
Please note that delays due to customs processing are beyond our control, so we recommend placing international orders well in advance of your required delivery date.
9. Shipping Policy Updates
We reserve the right to update or modify our shipping policy at any time. Any changes will be reflected on our website, and you will be notified of significant updates.
Questions?
If you have any questions about our shipping policy, please reach out to us at info@serenityimpressions.co or 636-578-0150. We're happy to assist!